The starting point for many problems...
Turn the computer off and then on; close down and reopen the internet; turn the modem or printer off then on
This could be the mouse, the keyboard, the monitor, speakers, or some other piece of hardware. Make sure it's plugged in and turned on. If it is, unplug-replug.
I can't find ____in the file...
The universal Find shortkey is Ctrl+F. This works not only in documents but online.
The Shift Key doesn't work...
Is caps lock on?
The website doesn't work...
check to be sure the URL is entered correctly, not missing letters or the HTTP. If that doesn't work, change browsers.
Sound doesn't work...
Is it muted? Are headphones plugged in (which means the sound is going into them, not your speakers)? For little ones, do they have the right headphones on?
The document is 'read only'...
Save-as under a different name and edit.
Double-click doesn't work...
Push enter after the first click.
I can't exit a program...
The universal exit command for windows-based computers is Alt-F4
If it's part of a document, use Ctrl+Z to undo. If it's a file, check the recycle bin and restore if it's in there.
I'm worried about security...
This is a massive topic but two solutions that work for even kids k-5 is to 1) cover the webcam, and 2) put smartphones in airplane mode (to cut access to the internet).
I can't remember how to__
Right-click. This reveals the most common actions for the context you are in.
I can't find a program...
Type the name in the search field. Most MS and HS students prefer this to finding the program other ways.
The front is too small...
Zoom with Ctrl+(or Ctrl-to zoom out).
The program froze...
Is there a dialogue box open that's waiting for an answer?
The internet toolbar disappeared...